Using your account

Checking your requests / renewing by phone

To call our Telecirc phone number to find out if your requests are in, or to renew items, dial:

566-0281

Checking your requests / renewing online

To check your requests or renew items using our website, click the My Account tab near the top of the home page. Log in with your library card number and your four-digit PIN. The following three options will appear:

Items Out - See and renew currently checked out items

Holds & Requests - Items ready to be picked up and items waiting to become available

Fines/Messages - Fine amounts and account messages

Once an item is ready to be picked up, it will be held for you for ten days.

Click on Holds & Requests to see details of your requests. Connect to the catalog and try it now

Cancelling requests

Click the My Account tab. Log in (unless you are already logged in). Click on Holds & Requests, click the box next to any of the unfilled hold requests, and then click the Cancel Request button at the bottom.

You can only cancel an unfilled request. Once the request has been filled (it is waiting for you ready to be picked up) you cannot cancel it.

Renewals

Click the My Account tab and log in, as above (unless you are already logged in).

Click on Items Out to see the list of items you currently have checked out. Click in the box to the left of each item you want to renew, or click in the box to the top left of the entire list if you want to renew all the items. Then click the Renew button.

You may renew materials twice. After the end of the second renewal period, the item must be returned to the library.

Troubleshooting / Questions

Why can't I renew an item?
You will not be able to renew an item if:

1. You already renewed it twice, or
2. Someone else has placed a hold on it, or
3. You have over $10.00 in library fines, or
4. The call number and location information indicates it is a "walk-in" copy. Walk-in copies cannot be requested or renewed. A few copies of each new fiction and non-fiction book may be assigned as walk-in copies, so that some new and bestselling books will almost always be available when you visit the library, no matter how long the request queue is for the newest titles.

To pay library fines, go to the circulation desk at your library.

I renewed this item twice, but it's still due in only three weeks.
Do not try to renew an item multiple times in the same day to add more time to the check-out period. This does not work. Each time you renew an item, it becomes due 21 days (7 days for most DVDs) from the date you renew it -- not from the original due date. If you renew an item twice in the same day, it doesn't renew for double the time -- it simply takes you to the maximum number of renewals.

Why can't I place a request on an item?
You will not be able to reserve an item if:

1. You already have the maximum number of requests on other items, or
2. The call number and location information indicates "No holds permitted."

Reference books and "walk-in" copies of other books are exempt from being requested. A few copies of each new fiction and non-fiction book may be assigned as walk-in copies, so that some new and bestselling books will almost always be available when you visit the library, no matter how long the request queue is for the newest titles. If you want one of these books and it is checked in at a library branch, the best way to get it is to go to the library right away.    Details of our policy on Requests and Holds

Why can't I log into my account at all?
If your library card number and PIN won't get you into the system,

1. Your card may have expired, or
2. We may have a different PIN for you in our records.

Please go to the circulation desk at your library to have your card renewed or your PIN number updated. You can also request a change of PIN using this account update request form.

Library cards expire every two years.    Details of our policy on Library Cards and Accounts

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