Problems with e-books or downloadable audiobooks?

Please use this form to request help.

Your contact information

Your name
Email address		* Required
Library card number		* Required
Library card from		Sonoma County Library Lake County Library Mendocino County Library

Your system information

Operating system version		Windows 7, Vista, XP, Mac OS X, Android 2, etc.
Web browser and version		Internet Explorer 9, Firefox 3.0.6, Safari 5.1, etc.
Software application		Adobe Reader, iTunes, Sony Reader, Windows Media Player, etc.
Device type		PC, Mac, Kindle, Nook, iPad, iPod, etc.

Problem information

Please give as much detail as you can about the problem you encountered:

Text of any error message
Title of problem download(s)
Type of problem download(s)	E-book Downloadable audiobook	* Required
What problem did you run into? What steps did you try? * Required

Problem with this form? Send us an email! For problems with e-books, please mail: ebooks@sonoma.lib.ca.us
For problems with downloadable audiobooks, please mail: overdrive@sonoma.lib.ca.us

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